Our relationship with you is one of mutual commitment to the responsibility of your health. Your participation is essential to our success in providing you with outstanding care. Our staff and physicians want to ensure that you receive prompt, courteous, and thorough medical attention. We are committed to listening to you and answering your questions.
Family Medicine, Your Doctor for Life
We provide comprehensive, up-to-date care for the whole family, including wellness and illness care for infants and children, adolescents, adults, and the elderly, as well as women’s health. We have expertise across the fields of medicine and welcome children and adolescents. We believe that continuity of care is one of the many reasons why children who see us are well taken care of.
Most importantly, we don’t just treat illness, but strive to prevent disease by helping you to restore the balance in your life. Our family medicine group can handle most of your medical needs, coordinating the rest with selected specialists. Our goal is to care for the whole person and the whole family.
Your appointment time is scheduled based upon the concern you express at the time of your call. Please prioritize your concerns to allow enough time to address the most important ones. Additional or new concerns at the time or your appointment may require an additional appointment in order to provide you with the best diagnosis and treatment.
Your courteous call to cancel an appointment you cannot keep will allow another person to be seen. Appointment reminders can be made by text and portal email.
In a life-threatening situation, it is best to dial 911. If you’re not sure you have an emergency, please call us first. Day or night, there is generally an on-call physician available who can talk with you about urgent situations, and direct you to appropriate care.
Telephone Calls and Portal Messages
We welcome your telephone calls to our office when you have a question or problem. Please make non-emergency calls during office hours when your records are available. We try to return calls the same day. Emergency calls are taken immediately. Your cooperation and understanding during a time of another patient’s need is appreciated.
Prescriptions and Refills
Please bring all medication bottles to every visit. Many errors and confusion with taking medications can be corrected this way. Give us 3 working days for medication refills. In general it’s best to try to refill medications during visits. We will make a visit plan to allow for enough appointments each year so there is time to discuss each condition and any associated medications.
Fees and Insurance
Professional fees for office visits or hospital care are determined by the time spent and complexity of your needs. All non-covered services, co-payments, and deductibles are due at the time of your appointment. If your visit is covered by health insurance, we can file your insurance claim if you bring the plan’s membership card. We are affiliated with most health plans in this area. If you are covered by more than one plan, bring a membership card for each. Please contact your personnel department or insurance carrier to familiarize yourself with your plan coverage. This will allow you to plan for payment for services your insurance does not cover.
Our physicians work with the local county and tertiary care hospitals including Salinas Valley Memorial Healthcare System, Natividad Medical Center, Community Hospital of the Monterey Peninsula, Stanford and UC San Francisco.