Our relationship with you is one of mutual commitment to the responsibility of your health. Your participation is essential to our success in providing you with outstanding care. Our staff and physicians want to ensure that you receive prompt, courteous, and thorough medical attention. We are committed to listening to you and answering your questions.
We provide comprehensive, up-to-date care for the whole family. We provide wellness and illness care for infants and children, adolescents, adults, and the elderly, as well as gynecological care for women. We have expertise in the various fields of medicine including pediatrics.
Most importantly, we do not just treat illness, but strive to prevent disease by helping people to restore the balance in their lives. Our family medicine group can handle about 85% of all medical needs, coordinating the other 15% of care with selected specialists. Our goal is to care for the whole person and the whole family.
Your appointment time is scheduled based upon the concern you express at the time of your call. Please prioritize your concerns to allow enough time to address the most important ones. Additional or new concerns at the time or your appointment may require an additional appointment in order to provide you with the best diagnosis and treatment.
Your courteous call to cancel an appointment you cannot keep will allow another person to be seen.
In a life-threatening situation, it is best to dial 911. If you're not sure you have an emergency, please call us first. Day or night, there is always an on-call physician available who can talk with you about urgent situations, and direct you to appropriate care.
We welcome your telephone calls to our office when you have a question or problem. Please make non-emergency calls during office hours when your records are available. We try to return calls the same day. Emergency calls are taken immediately. Your cooperation and understanding during a time of another patient's need is appreciated.
All prescriptions including renewals require an office visit.
Professional fees for office visits or hospital care are determined by the time spent and complexity of your needs. All non-covered services, co-payments, and deductibles are due at the time of your appointment. If your visit is covered by health insurance, we can file your insurance claim if you bring the plan's membership card. We are affiliated with most health plans in this area. If you are covered by more than one plan, bring a membership card for each. Please contact your personnel department or insurance carrier to familiarize yourself with your plan coverage. This will allow you to plan for payment for services your insurance does not cover.
Our physicians hold privileges at Salinas Valley Memorial Healthcare System, a hospital in Salinas.